For players aged 21+ only

cv22 Responsible Gaming —
Our Commitment to Safe Play

cv22 believes that entertainment should always be controlled and enjoyable. Our responsible gaming policy helps keep you protected and ensures your gaming experience stays positive.

What is Responsible Gaming and why does it matter?

Online betting and casino games can be an exciting form of entertainment, but they are never a reliable way to earn money. Responsible gaming at cv22 means enjoying yourself within your limits — not spending excessive time or money, and keeping gaming in the fun zone.

We care about the mental and financial wellbeing of every member. That is why cv22 offers a range of tools and features to give you full control over your gaming experience. Deposit limits, self-exclusion, cooling-off periods, and session time tracking — all of these are right at your fingertips.

If you ever feel that gaming is affecting your daily life or upsetting the balance with your family or work, contact us without delay. Our support team is available 24/7 in Bengali and is here for you.

Our Protection Tools

cv22 gives you full control over your gaming. Use the tools below to keep your experience positive at all times.

Set Deposit Limits

Set your own limit on how much you can deposit each day, each week, or each month. Once a limit is set, it takes effect immediately. To increase a limit, a 24-hour waiting period applies — this is an effective safeguard against overspending.

Self-Exclusion

If you feel you need a break, use the self-exclusion option. You can keep your account closed for 30 days, 90 days, or permanently. During this period, you will not receive any promotional communications either.

Time-Out and Cooling-Off

Take a short break ranging from 24 hours to 7 days. During the cooling-off period, you will not be able to log in to your account. This prevents impulsive decisions and helps you keep a clear head.

Set Betting Limits

Decide in advance the maximum amount you will wager in each game or each session. This habit will keep you within your budget and protect you from unnecessary losses.

Session Time Tracking

Easily track how long you have been playing. A reminder will be sent after a set amount of time. Taking regular breaks keeps gaming entertaining and reduces the risk of addiction.

24/7 support

Our live chat support is available around the clock in Bengali for any issue you may have. Our team will be by your side for any question or assistance related to responsible gaming.

Warning Signs of Problem Gaming

Ask yourself — is any of the following happening in your life? If the answer is yes, now is the time to take action.

Chasing losses
Placing more bets after a loss in an attempt to win the money back is the most common sign of problem gaming.
Hiding your gaming activity
Concealing or lying about your gaming activity to family or friends.
Feeling financial pressure
Using money set aside for household expenses on gaming, or taking on debt.

Impact on relationships and work
Spending more time gaming while neglecting family, friends, or your professional life.
Feeling unable to stop
Wanting to stop but repeatedly coming back, and losing control.
Emotional instability
Mood swings based on wins or losses, or experiencing anxiety or depression.

Top Tips for Safe Gaming

Follow these simple guidelines and gaming will always stay entertaining.

Set a budget first
Before you start playing, decide the maximum amount you are willing to spend and stick to that limit.
Take regular breaks
Take at least a 10–15 minute break every hour. Get up, walk around, drink some water.
Never bet on impulse
Avoid playing or placing bets when you are angry, frustrated, or under stress.

Treat it as entertainment only
Do not think of gaming as a source of income. It is a leisure expense, like a cinema ticket or a restaurant meal.
Never play under the influence
You should not play or place bets while under the influence of any substance.
Spend time on other activities
Spend time with family, friends, hobbies, or exercise. A healthy lifestyle is the best protection.

How to Set Deposit and Betting Limits?

Setting limits at cv22 is very straightforward. Secure your gaming in just a few steps.

Log in

Responsible Gaming Menu

Find the "Responsible Gaming" option in Settings and go to it.

Choose Your Limits

Set whichever you need — deposit limits, betting limits, or time limits.

Confirm

Save your changes. The limit will take effect immediately and you will receive a confirmation by email.

Contact Support If Needed

For self-exclusion or account closure, contact our live chat directly.

Self-Exclusion Process

If you need to take a break, self-exclusion is an effective step to take.

What is self-exclusion?
It is a process where you can request to have your account closed temporarily or permanently. cv22 respects this decision and provides support unconditionally.

30-day temporary exclusion
90-day extended exclusion
Option for permanent account closure
No marketing communications during exclusion
Balance can be withdrawn

For self-exclusion

Protection for Minors

Only players aged 21 or older may play at cv22. This rule is strictly enforced.

Age Verification

A proper age verification process must be completed at registration. Providing false information will result in account cancellation.

Family Protection

If there are children in your household, enable parental controls on your device and keep your login details secure.

Report It

If you suspect that a minor is using an account, notify our support team immediately.

Frequently Asked Questions about Responsible Gaming

Find answers here to the questions you may have in mind.

Deposit limits control the maximum amount you can deposit within a set period — daily, weekly, or monthly. Once a limit is set, it takes effect immediately. Lowering a limit also takes effect immediately, but increasing a limit requires a 24-hour cooling period.

Yes, any balance remaining in your account during self-exclusion can be withdrawn. Contact our support team via live chat to request a withdrawal. Funds are typically returned to your bKash, Nagad, Rocket, or Upay account within 5–30 minutes.

A cooling-off period is a short break — from 24 hours up to 7 days — that ends automatically when the period is over. Self-exclusion is longer-term — 30 days, 90 days, or permanent — and can only be changed by submitting a direct request. Self-exclusion is the better choice when gaming is becoming a problem.

Yes, self-exclusion is tied to your account, so logging in from any device will not be possible during that period. Attempting to open multiple accounts to get around the exclusion defeats its purpose and will be treated as a rule violation.

Start by contacting cv22's live chat support — we will guide you through the self-exclusion process. You can also speak with family or trusted friends. In Bangladesh, you can reach out to the national mental health service as well — seeking support is a sign of strength.

The minimum deposit at cv22 across all payment methods is ৳300. The minimum withdrawal is ৳1,000. Using the deposit limit tool, you can set a limit above this minimum to prevent overspending and keep your budget in check.

Play Responsibly and Enjoy

Enjoy cv22's wide game collection, cricket betting, and slots — all within safe limits.

View Casino Cricket Betting Play Slots

Need Help? We Are Here

Our team is here for you for any concern related to gaming.

24/7 Live Chat

Round-the-clock support in Bengali — for any question or issue

Email Support

[email protected] — for responsible gaming enquiries

cv22 Responsible Gaming —Our Commitment to Safe Play